Healdsburg Property Management has been managing single-family homes, duplexes, four-plexes and multi-unit properties of up to seven units throughout Sonoma County’s Wine Country, including Healdsburg, Windsor, Northern Santa Rosa, Cloverdale and Forestville for many years.
We know that providing effective property management in California’s Wine Country means establishing and maintaining good communication. We are focused on communicating transparently and proactively with our owners, our tenants, our vendors, and all the other partners within our communities that help us lease and manage your property well.
In our years of experience, we’ve found that reliable communication requires excellent systems, innovative technology, and a willingness to be responsive and accessible to the people we serve.
Here’s what you can expect when it comes to communication and your property management partners.
Blending Technology with Personal Communication
With all of the technology and communication tools available to Sonoma County property managers in the industry today, there’s no reason that you shouldn’t have access to real-time information about your investment property and how it’s performing.
Whether you’re working with a professional management company in Healdsburg or Ferndale, you should expect the best in property management portals and software. There should be instant access to accounting information, inspection reports, general maintenance requests and invoices whenever you need them.
Tenants should expect to pay rent online and make maintenance requests online. This helps you, as an owner, because rent is less likely to be paid late when it’s collected online. Maintenance requests are less likely to be ignored when they’re documented and in writing.
All of this contributes to better communication. And, good property managers understand when things can be automated and when conversations need to be had in person and not on the screen.
Healdsburg Property Management and Customer Service
There can be no customer service without communication.
When your calls and messages are ignored, you know you’re not getting the service you expect and deserve.
Property managers must ensure communication flows in both directions. You should expect that you don’t have to wait for a response or chase down late rent or contact vendors to find out how work is going at your property. Your security deposit questions should be answered and all of the information you need should be available to you when you have a management team that’s interested in the customer experience.
Prompt Responses to Tenant Needs
Speaking of customer expectations, what should you expect in terms of tenant communication?
You should also expect good communication for your tenants when you have a professional property management company managing that relationship.
When something at the property needs to be repaired or an emergency requires immediate attention, you need to know your property manager will be responsive and accessible. You need to know your tenants will be able to reach the property manager as soon as they’re needed.
Non-emergency maintenance issues also require a prompt response. A good property management company will invest in preventative maintenance and communicate with your tenants about pest control, HVAC inspections and servicing, landscaping, and other ongoing concerns.
Good property management leads to good communication. It’s better for you, your tenants, and your property. Would you like to hear more about our communication plans, expectations, and technology? Please contact us at Healdsburg Property Management, and we’ll tell you more.